FAQ
How to order custom-made gifts?
A few simple steps to make custom gifts with your own image/text.
- Choose the item that you would like to customize (drawing keychain, photo gift, mug, etc.)
- Upload your preferred image(s) by simply drag & drop files to the ‘Files Upload’ column
- Input custom message/text in the ‘Text Field’ (if applicable)
- Place your order and process payment
- Our designers would professionally craft unique gifts for you.
Any questions, you are always welcome to reach us via info@rollnflip.com and we will keep you in touch for production and shipment status by email.
How to trace my order?
To make sure that you won’t miss your precious gift, the Shipment tracking number will be sent after delivery via email. You can also trace shipment status by inputting tracking no on the Trace Your Order page.
For any inquiries please contact us at info@rollnflip.com
How long to take to process my order?
- Receiving time = Processing time + Shipping time
- Order processing time varies from 1-3 days
- Delivery time varies from 14-21 Business days
- The Shipment tracking number will be provided after delivery
- It may take longer shipping time due to COVID-19